Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@fangirlunauthorised.com. You will be responsible for returning the goods at your own expense. Only where the goods are damaged on arrival, will we pay the costs of returning the goods. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@fangirlunauthorised.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.

Exchanges
Drop us an email at info@fangirlunauthorised.com if you'd like to arrange an exchange.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. We will refund you the price you paid for the products excluding delivery costs. Please remember it can take some time for your bank or credit card company to process and post the refund too.